Last updated: 8/25/25

Tommy’s Glass (“we”, “us”, or “our”) operates the website tommysglass.net. We are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website and residential glass services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, email address, phone number, postal address (when you contact us or request a quote).

• Service Information: details about the residential glass services you’re interested in (e.g. windows, doors, glass type).

• Usage Information: IP address, browser type, device type, pages you visited on our site, date and time of your visits, referring website.

• Communications: records of your communications with us (emails, phone calls, messages) when you reach out.

• Cookies & Tracking Data: small files or data sent to your browser by our site, to enable site functionality, remember preferences, or analyze usage.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries, provide estimates, schedule appointments, and deliver services.

• To personalize your experience on our website and improve customer service.

• To send you updates, confirmations, service reminders, or other relevant communications.

• To analyze how our website and services are used, helping us improve content, functionality, and performance.

• For security, fraud prevention, and protection of our rights, property, and customers.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• With Service Providers who assist us in operating the website, fulfilling customer service requests, email delivery, analytics, or marketing (these third parties are obligated to protect your data).

• If required by law or in response to valid legal process (e.g. subpoena, court order).

• To protect the rights, property, or safety of Tommy’s Glass, our customers, or others.

4. Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to enhance your experience on our website. These may include session cookies, persistent cookies, and performance/analytics cookies.

• You can disable cookies via your browser settings. However, doing so may affect the functionality of some parts of the site.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected;

• Comply with legal, tax, or accounting obligations;

• Resolve disputes and enforce our agreements.

6. Security

We take reasonable measures—both technical and organizational—to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet, or method of electronic storage, is absolutely secure.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.

• The right to correct or update information that is inaccurate or incomplete.

• The right to request deletion of your personal information.

• The right to object to certain processing of your data.

• The right to opt out of marketing communications.

If you’d like to exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will work to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post a notice on our site and update the “Last updated” date. Your continued use of our website or services after such changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, or your personal data, or wish to exercise your rights, you can reach us:

Tommy’s Glass
Phone: 850-769-3325
Email: info@tommysglass.net
Website: https://tommysglass.net